How I Got My MISSING AncestryDNA Circles Back

My AncestryDNA Circles went missing in mid-January. By mid-February, I was no longer being patient waiting for them to return. I sent a message to Ancestry through their Facebook page and received this in reply:

Thanks for reaching out, Cathy. Unfortunately we are experiencing a delay in Shared Ancestor Hints and DNA Circles populating currently. It is taking several weeks for hints and circles to calculate, but we are working on fixing that so it happens much faster. We are very sorry for the inconvenience in the meantime! While we are working on a fix, please let us know if anything changes on your end or you come across any other issues!

Why did my AncestryDNA Circles go missing?

I know it takes a while for Shared Ancestor Hints and DNA Circles to appear when you link a tree to your AncestryDNA test. There are many different reasons why they don’t show up or why they disappear. In my case, I knew they should be there and they simply weren’t. Personally, I thought a delay in Shared Ancestor Hints and DNA Circles populating was caused by users who changed their trees too often. How much data can Ancestry handle?

I’ve had two different trees attached to the test I manage since June 2016. The first was for only direct ancestors. The second was my full tree and I had linked it in November 2017 in hopes of hearing from more matches.
Between Christmas and the New Year while doing location comparisons I noticed an anomaly.  People born in Luxembourg were showing up in Utah and a Maryland born person was in Bermuda. My Susanna FEILEN, born in Germany, was showing up in Louisiana. This sent up a red flag as I don’t have any ancestors born in Utah, Lousiana, or Bermuda.

This is how Susanna FEILEN’s birth location is in my tree on Ancestry.

The places were entered correctly in my tree however on the DNA page they were not the place they should be.

This is how Susanna’s birthplace was seen in my tree on the AncestryDNA page.

This meant matches were seeing incorrect information in my tree. How could matches take me seriously when there was such a mess showing in the tree linked to the DNA test I manage? Half of our ancestors were born in Europe and many of these were showing up as born in the USA. I suspect (in my opinion) Ancestry was using some kind of location identifier which converted places when the tree was linked to the DNA test.

Hoping it was only a glitch on the AncestryDNA site, I waited a few weeks for it to fix itself. That didn’t happen and in mid-January, I decided to go back to the original tree with only direct ancestors. This fixed the location problem.

While my Shared Ancestors Hints remained the same, my DNA Circles, previously between 28-30, disappeared. I knew by linking a new tree I would reset Shared Ancestor Hints and DNA Circles. It would take a few days for things to get back to normal. I waited and waited.

A month after I linked the tree I still did not have DNA Circles. That’s when I reached out to Ancestry the first time and was told about the delay.

Three weeks later the DNA Circles were still missing and I wrote several more messages to Ancestry. Shared Ancestor Hints were still growing and the missing Circles were taking far too long, in my opinion, to populate. I suspected my tree was just stuck in some kind of never-never-land and asked if perhaps by linking it again the problem might be solved.

We’re very sorry for the delay Cathy. We do not advise to unlink and relink your tree since this will remove any shared ancestor hints and it may take time to populate them again (if they are following all the requirements).

At this point, I was not a happy Ancestry client. I knew other people were complaining and I let Ancestry know my dissatisfaction. I was given a free month’s subscription to be taken when I wish. This is appreciated but I would much rather have my Circles back.

Our developers are aware of issues with the DNA circles and are working to get them out of beta. Until such time, there will be irregularities with their behavior. We apologize for this and ask for your patience and understanding.

What I did to get my missing DNA Circles back

Earlier this month I went through each of my Shared Ancestor Hints and added the information to the Notes available for matches. I added SAH and the information about the relationship and the ancestor. I also included an emoji leaf 🍃. At the same time, I also added emojis for paternal 🤵 and maternal 👰 matches.

My patience had run out. I was preparing to do what Ancestry said I should not do.

I finished adding notes to all of the 412 matches with Shared Ancestry Hints on Thursday evening. Then I went into Settings and clicked on the X to unlink the tree. I waited 3 seconds and linked the same tree again.

Over the weekend I did not have time to check on AncestryDNA. On Monday morning I found 23 DNA Circles!

My re-linking the same tree triggered the change I was hoping for. My DNA Circles are back after nearly three months and my Shared Ancestor Hints did not disappear. Nine new ones came in over the weekend when they normally just trickle in one at a time.

Please take note that Ancestry does not recommend unlinking and linking your tree again. I took the chance and it worked. Perhaps Ancestry got the problem fixed at the same time I risked losing my Shared Ancestor Hints in favor of the DNA Circles.

Now I am going to go in and tag all of the matches who are in the Circles and make a note of the people who are in the Circles but don’t share DNA with the test I manage. Just in case they disappear again.

© 2018, copyright Cathy Meder-Dempsey. All rights reserved.

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